RTD Interim GM Wants To Rebuild Trust

RTD's new interim general manager and CEO says the agency needs to rebuild trust with riders. Paul Ballard took over the leadership role this week, amid issues with operator shortages. He says RTD needs to do a high quality job to rebuild its relationship with the public. The operator shortages have led to canceled trips, leaving riders complaining about reliability. Ballard takes over for Dave Genova who recently retired.


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